FAQ

  • What services do you offer?

    At OnlyClean Calgary, we provide a wide range of professional cleaning services tailored to meet your specific needs. Our offerings include standard cleaning, deep cleaning, AirBnB cleaning, and specialized additional services like refrigerator cleaning and move-out cleaning. We pride ourselves on our attention to detail and commitment to quality.

  • How can I book your services?

    Booking our services is simple and convenient! You can easily schedule your cleaning through our user-friendly website by filling out the booking form. If you prefer a personal touch, feel free to contact us by phone or email, and our friendly team will be happy to assist you.

  • What are your prices?

    Our pricing is transparent and competitive, varying based on the type of service and any additional options you may choose. For your convenience, we provide a comprehensive price list on our website. If you have specific requirements, please reach out for a personalized quote—no surprises!

  • What is your cancellation policy?

    We understand that life can be unpredictable. If you need to cancel or change your booking, please notify us as soon as possible. We kindly request at least 24 hours' notice before your scheduled cleaning to help us accommodate your needs effectively.

  • What should I do if I am not satisfied with the cleaning quality?

    Your satisfaction is our top priority. If for any reason you are not completely satisfied with the quality of our service, please contact us within six (6) hours after the cleaning is completed. We are committed to resolving any issues promptly to ensure you are happy with the results.

  • How can I pay for your services?

    We offer flexible payment options to suit your needs. You can conveniently pay in cash or via bank transfer. Rest assured, your financial information is handled securely.

  • What is eco-cleaning?

    We are dedicated to promoting a healthier environment for you and your family. Our eco-cleaning method uses safe, environmentally friendly cleaning products that are effective and gentle. We carefully select products that minimize environmental impact while providing a clean and safe space for you.

  • Are you responsible for any damages that occur during cleaning?

    We take great care to handle your belongings with respect. However, we are not liable for any damages unless there is direct evidence involving our staff. If you have any concerns, please inform us immediately so we can address them appropriately.

  • What are your operating hours?

    We operate during convenient hours to accommodate your schedule. Our standard hours are 7AM-9PM. If you require services outside of these times, please let us know, and we will do our best to make arrangements.

  • Do you accommodate pets during cleaning?

    Absolutely! We love pets and are happy to provide cleaning services for homes with furry friends. Please let us know in advance so we can take any special considerations into account.

  • How can I contact you for further inquiries?

    We are here to help! You can reach us by email at onlycleancalgary@gmail.com. Our dedicated team is ready to answer any questions you may have and provide you with the support you need.